Green Datacenter AG
Customer Success Manager / Datacenter(m/w/x)
Vollzeitnur vor OrtBerufserfahren
Lupfig, Dielsdorf
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Nejo KI-Zusammenfassung
Driving customer success with AI agents and technical interface for major incidents. 5+ years industry expertise in SaaS platforms and project leadership required. Office-based work with flexible hours and AI acceleration tools.
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Anforderungen
- 5+ years industry expertise in Technical Customer Success, SaaS platform use, project leadership, Consulting, Solutions Development, Technical/Solutions Architecture
- Exceptional communication and presentation skills
- Skills for analyzing technical concepts and translating them to business terms
- Ability to explain complex technical concepts in business-friendly terms
- Knowledge of software development process and design methodologies
- Experience leading cross-functional teams for customer needs/projects
- Proficiency in Swiss-German and English
- +2 years in Salesforce Ecosystem
- Consumer Goods experience preferred
- Salesforce product certifications are a plus
- Knowledge of Salesforce products and features
- Salesforce Certified Agentforce Specialist
- Degree or equivalent experience required
Aufgaben
- Act as primary contact for major incidents
- Manage customer expectations and communications
- Serve as technical main interface for customers
- Collaborate with internal and external partners
- Ensure customer success and exceed expectations
- Form and maintain stakeholder relationships
- Coordinate Signature deliverables and experiences
- Cultivate relationships with IT and business leaders
- Help customers achieve business goals
- Coordinate completion of Signature Success services
- Provide proactive Salesforce feature guidance
- Advise on adoption of new Salesforce features
- Identify and mitigate implementation risks
- Communicate value of Signature Success
- Advocate for customers during high-severity cases
- Conduct quarterly reviews and trend analysis
- Provide tailored release recommendations
- Build strong relationships with Sales, Engineering, and Product Management
- Lead and coordinate customer relationships
- Support revenue opportunities
- Be available for after-hour or weekend coverage
- Adapt to evolving Salesforce needs
Berufserfahrung
5 Jahre
Ausbildung
Bachelor-Abschluss
Sprachen
Deutsch – fließend
Englisch – verhandlungssicher
Tools & Technologien
SaaSSalesforce EcosystemSalesforceAdministratorService Cloud ConsultantSales Cloud ConsultantData Cloud ConsultantAgentforce Specialist
Benefits
Flexibles Arbeiten
- Flexible work hours
- Weekend coverage availability
Sonstige Vorteile
- Office-based work
- Reasonable accommodation during application/recruiting process
- Equal opportunity employment
- Non-discrimination policy
Sinnstiftende Arbeit
- AI agents for impact acceleration
Lockere Unternehmenskultur
- Inclusive workplace
Karriere- und Weiterentwicklung
- Merit-based assessment
- Promotion based on merit
- Transfer based on merit
- Training based on merit
- Education based on merit
Attraktive Vergütung
- Compensation based on merit
Von Nejo automatisch aufbereitet
Nejo hat diesen Job automatisch von der Website des Unternehmens Salesforce erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Zur Originalanzeige bei SalesforceÜber das Unternehmen
SA
ITZürich
Salesforce is the #1 AI CRM, driving business innovation and customer success through AI.
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