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Customer Success Manager / Senior Expert Digital Solutions(m/w/x)
Driving digital solution adoption for heat pumps and gas heating systems at a global provider. Expertise managing international digital customer success required. Temporary work from EU, option to purchase additional vacation days.
Anforderungen
- Bachelor’s degree in Business, Technical field, or related
- Minimum 8 years customer-facing experience
- Expertise managing international digital customer success
- Experience in service-oriented environment (plus)
- Excellent communication skills
- Creativity
- Ability to manage complex stakeholder landscapes
Aufgaben
- Drive adoption and satisfaction for digital solutions
- Collaborate with central and regional stakeholders
- Plan and manage product launches and releases
- Share best practices to address growth barriers
- Maintain up-to-date and regionally relevant product content
- Align strategies between central and regional teams
- Generate insights through dedicated customer research
- Monitor regional adoption rates and product performance
- Support targeted marketing and sales activities
- Translate user feedback into concrete experience improvements
- Report transparently on product impact and results
- Coordinate feedback with regional teams to ensure satisfaction
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Digital solutions
Benefits
Flexibles Arbeiten
- Hybrid work
Sonstige Vorteile
- Temporary work from EU
Mehr Urlaubstage
- Purchase additional vacation days
Weiterbildungsangebote
- Personal development support
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Customer Success Manager / Senior Expert Digital Solutions(m/w/x)
Driving digital solution adoption for heat pumps and gas heating systems at a global provider. Expertise managing international digital customer success required. Temporary work from EU, option to purchase additional vacation days.
Anforderungen
- Bachelor’s degree in Business, Technical field, or related
- Minimum 8 years customer-facing experience
- Expertise managing international digital customer success
- Experience in service-oriented environment (plus)
- Excellent communication skills
- Creativity
- Ability to manage complex stakeholder landscapes
Aufgaben
- Drive adoption and satisfaction for digital solutions
- Collaborate with central and regional stakeholders
- Plan and manage product launches and releases
- Share best practices to address growth barriers
- Maintain up-to-date and regionally relevant product content
- Align strategies between central and regional teams
- Generate insights through dedicated customer research
- Monitor regional adoption rates and product performance
- Support targeted marketing and sales activities
- Translate user feedback into concrete experience improvements
- Report transparently on product impact and results
- Coordinate feedback with regional teams to ensure satisfaction
Ausbildung
- Bachelor-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- Digital solutions
Benefits
Flexibles Arbeiten
- Hybrid work
Sonstige Vorteile
- Temporary work from EU
Mehr Urlaubstage
- Purchase additional vacation days
Weiterbildungsangebote
- Personal development support
Über das Unternehmen
Vaillant GmbH
Branche
EnergyAutomation
Beschreibung
Das Unternehmen ist einer der weltweit führenden Anbieter von Wärmepumpen, digitalen Servicedienstleistungen sowie effizienten Gas-Heizgeräten und stellt energieeffiziente Lösungen bereit.
Noch nicht perfekt?
- Vaillant GmbH
Customer Success Manager / Senior Expert Digital Solutions(m/w/x)
Vollzeitmit HomeofficeSeniorRemscheid - Ledlenser GmbH & Co. KG
Customer Service Expert(m/w/x)
Vollzeitmit HomeofficeSeniorSolingen - 12-05 Solutions
Produktmanager digital(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenSolingen - Ledlenser GmbH & Co. KG
Customer Service Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenSolingen - Fineline Global
Senior Sales / Business Development Manager(m/w/x)
Vollzeitmit HomeofficeSeniorHilden