Dein persönlicher KI-Karriere-Agent
Customer Service Agent(m/w/x)
Greeting guests and providing exclusive lounge care for private aircraft passengers. Fluent German and English required, additional languages a plus. Performance bonus, free parking, and shift flexibility.
Anforderungen
- General education degree and high class hospitality experience
- Aviation experience and background is an advantage
- Fluent German (written and verbal)
- Fluent English (written and verbal)
- Additional languages (French, Italian, Spanish, Russian or Arabic) are a benefit
- Valid driver's license, Category B
- Flexibility and willingness to work shifts
- Knowledge of Microsoft Office is desired
- Knowledge of web based applications is desired
- EU citizenship or valid EU work permit
- Charming and friendly personality
- "Can-do Attitude"
- Willingness to go the "Extra Mile"
- Impeccable manners
- Interpersonal skills
- Communicational skills
- Thorough understanding of quality expectations
- Thorough understanding of service expectations of high-end clientele
- Good mental health
- Good physical health
- Ability to work under pressure
- Readiness to work independently
- Ability to work independently
- Readiness to work as part of a multicultural team
- Ability to work as part of a multicultural team
- Readiness to work as part of a dynamic team
- Ability to work as part of a dynamic team
- Teamwork
- Team-oriented behavior
Aufgaben
- Greet and assist guests at the reception desk
- Provide excellent care in the exclusive lounge area
- Assist with airside and landside transport
- Interact with owners, passengers, and crews of private aircraft
- Handle valet parking and porter services
- Manage luggage from and to the aircraft
- Arrange hotels, ground transportation, catering, and customs services
- Process handling requests via email and phone
- Enter data into FBOone operation software
- Prepare flight-relevant documents for crews
- Book services using the OCS system
- Communicate professionally with customers and third-party suppliers
- Maintain cleanliness of passenger and crew lounges
- Anticipate and exceed customer expectations
- Respond promptly to customer feedback
- Assist with continuous improvement measures
- Support colleagues and superiors with additional duties
- Proactively offer and sell additional services
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Pflichtschulabschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
- Französisch – Grundkenntnisse
- Italienisch – Grundkenntnisse
- Spanisch – Grundkenntnisse
- Russisch – Grundkenntnisse
- Arabisch – Grundkenntnisse
Tools & Technologien
- Microsoft Office
Benefits
Flexibles Arbeiten
- Flexibility for shifts
Boni & Prämien
- Performance based bonus payment
Parkplatz & Pendelvorteile
- Free parking
Mitarbeiterrabatte
- Employee discounts
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
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Customer Service Agent(m/w/x)
Greeting guests and providing exclusive lounge care for private aircraft passengers. Fluent German and English required, additional languages a plus. Performance bonus, free parking, and shift flexibility.
Anforderungen
- General education degree and high class hospitality experience
- Aviation experience and background is an advantage
- Fluent German (written and verbal)
- Fluent English (written and verbal)
- Additional languages (French, Italian, Spanish, Russian or Arabic) are a benefit
- Valid driver's license, Category B
- Flexibility and willingness to work shifts
- Knowledge of Microsoft Office is desired
- Knowledge of web based applications is desired
- EU citizenship or valid EU work permit
- Charming and friendly personality
- "Can-do Attitude"
- Willingness to go the "Extra Mile"
- Impeccable manners
- Interpersonal skills
- Communicational skills
- Thorough understanding of quality expectations
- Thorough understanding of service expectations of high-end clientele
- Good mental health
- Good physical health
- Ability to work under pressure
- Readiness to work independently
- Ability to work independently
- Readiness to work as part of a multicultural team
- Ability to work as part of a multicultural team
- Readiness to work as part of a dynamic team
- Ability to work as part of a dynamic team
- Teamwork
- Team-oriented behavior
Aufgaben
- Greet and assist guests at the reception desk
- Provide excellent care in the exclusive lounge area
- Assist with airside and landside transport
- Interact with owners, passengers, and crews of private aircraft
- Handle valet parking and porter services
- Manage luggage from and to the aircraft
- Arrange hotels, ground transportation, catering, and customs services
- Process handling requests via email and phone
- Enter data into FBOone operation software
- Prepare flight-relevant documents for crews
- Book services using the OCS system
- Communicate professionally with customers and third-party suppliers
- Maintain cleanliness of passenger and crew lounges
- Anticipate and exceed customer expectations
- Respond promptly to customer feedback
- Assist with continuous improvement measures
- Support colleagues and superiors with additional duties
- Proactively offer and sell additional services
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Pflichtschulabschluss
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
- Französisch – Grundkenntnisse
- Italienisch – Grundkenntnisse
- Spanisch – Grundkenntnisse
- Russisch – Grundkenntnisse
- Arabisch – Grundkenntnisse
Tools & Technologien
- Microsoft Office
Benefits
Flexibles Arbeiten
- Flexibility for shifts
Boni & Prämien
- Performance based bonus payment
Parkplatz & Pendelvorteile
- Free parking
Mitarbeiterrabatte
- Employee discounts
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Jet Aviation Management AG
Branche
Transportation
Beschreibung
The company crafts high-end furniture and specializes in advanced CNC technology and traditional craftsmanship.
Noch nicht perfekt?
- DoNs catering GmbH
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Vollzeitnur vor OrtBerufserfahrenWien - DO & CO
Lagermitarbeiter(m/w/x)
Vollzeitnur vor OrtBerufserfahrenWienab 2.640,95 / Monat - Avis Budget Group
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Vollzeitnur vor OrtJuniorWienab 30.240 / Jahr