Dandy
Clinical Support Trainer & CX Expert(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
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DADandy
Clinical Support Trainer & CX Expert, Removables(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Delivering virtual and in-practice onboarding for dental practices, building clinician confidence in digital workflows. 8+ years in high-volume dental labs/clinics with 3Shape TRIOS proficiency required. Up to 50% travel, 50% in-office in Berlin.
Anforderungen
- 8+ years experience in high-volume dental lab/clinical environment
- Demonstrated ability to coach or mentor others
- Deep hands-on proficiency with 3Shape TRIOS
- Proficiency with other major intraoral scanners
- Strong understanding of digital dentistry workflows
- Experience with 3Shape CAD/CAM design or similar systems (plus)
- Experience delivering live clinical training (virtual/in-person)
- Strong facilitation and coaching skills
- Excellent communication skills
- Ability to explain complex clinical/technical concepts simply
- Proven ability to resolve complex clinical issues
- Ability to guide clinicians through nuanced digital workflows
- Highly organized and autonomous
- Strong problem-solving skills
- Comfort navigating ambiguity
- Customer-centric mindset
- Ability to build trust and rapport quickly with clinicians/teams
- Native or near-native fluency in local market language
- Strong knowledge of local dental norms and terminology
- Enthusiasm for fast-moving, digitally driven environment
- Contribute to a high-performance culture
Aufgaben
- Deliver high-impact onboarding virtually and in-practice
- Build clinician confidence in scanning and digital workflows
- Observe and coach workflows to enhance scan quality
- Remove clinical and workflow barriers
- Localize global training content for regional needs
- Build trust with clinicians and practice teams
- Translate training into successful digital cases
- Serve as senior clinical escalation point
- Provide guidance via chat, phone, video, and email
- Troubleshoot clinical, scanning, and technical issues
- Assess scan and case quality against global standards
- Offer targeted coaching for continuous improvement
- Liaise between clinicians and the lab
- Translate clinical preferences into actionable direction
- Surface market-specific clinical insights
- Support workflow localization and continuous improvement
- Manage scheduling, confirmations, and travel logistics
- Act as local SME for CX and training
- Support new hires and update SOPs
- Partner with cross-functional teams on projects
- Maintain knowledge of local clinical standards
Berufserfahrung
- 8 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- 3Shape TRIOS
- intraoral scanners
- 3Shape CAD/CAM
Benefits
Mentoring & Coaching
- Up to 50% travel for in-practice training
Flexibles Arbeiten
- 50% in office in Berlin
Gesundheits- & Fitnessangebote
- Healthcare
Sonstige Vorteile
- Dental support
- Interview accommodations
Mentale Gesundheitsförderung
- Mental health support
Familienfreundlichkeit
- Parental planning resources
Betriebliche Altersvorsorge
- Retirement savings options
Mehr Urlaubstage
- Generous paid time off
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Dandy erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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DADandy
Clinical Support Trainer & CX Expert, Removables(m/w/x)
Berlin
Vollzeitmit HomeofficeSenior
Nejo KI-Zusammenfassung
Delivering virtual and in-practice onboarding for dental practices, building clinician confidence in digital workflows. 8+ years in high-volume dental labs/clinics with 3Shape TRIOS proficiency required. Up to 50% travel, 50% in-office in Berlin.
Anforderungen
- 8+ years experience in high-volume dental lab/clinical environment
- Demonstrated ability to coach or mentor others
- Deep hands-on proficiency with 3Shape TRIOS
- Proficiency with other major intraoral scanners
- Strong understanding of digital dentistry workflows
- Experience with 3Shape CAD/CAM design or similar systems (plus)
- Experience delivering live clinical training (virtual/in-person)
- Strong facilitation and coaching skills
- Excellent communication skills
- Ability to explain complex clinical/technical concepts simply
- Proven ability to resolve complex clinical issues
- Ability to guide clinicians through nuanced digital workflows
- Highly organized and autonomous
- Strong problem-solving skills
- Comfort navigating ambiguity
- Customer-centric mindset
- Ability to build trust and rapport quickly with clinicians/teams
- Native or near-native fluency in local market language
- Strong knowledge of local dental norms and terminology
- Enthusiasm for fast-moving, digitally driven environment
- Contribute to a high-performance culture
Aufgaben
- Deliver high-impact onboarding virtually and in-practice
- Build clinician confidence in scanning and digital workflows
- Observe and coach workflows to enhance scan quality
- Remove clinical and workflow barriers
- Localize global training content for regional needs
- Build trust with clinicians and practice teams
- Translate training into successful digital cases
- Serve as senior clinical escalation point
- Provide guidance via chat, phone, video, and email
- Troubleshoot clinical, scanning, and technical issues
- Assess scan and case quality against global standards
- Offer targeted coaching for continuous improvement
- Liaise between clinicians and the lab
- Translate clinical preferences into actionable direction
- Surface market-specific clinical insights
- Support workflow localization and continuous improvement
- Manage scheduling, confirmations, and travel logistics
- Act as local SME for CX and training
- Support new hires and update SOPs
- Partner with cross-functional teams on projects
- Maintain knowledge of local clinical standards
Berufserfahrung
- 8 Jahre
Ausbildung
- Abgeschlossene BerufsausbildungODER
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- 3Shape TRIOS
- intraoral scanners
- 3Shape CAD/CAM
Benefits
Mentoring & Coaching
- Up to 50% travel for in-practice training
Flexibles Arbeiten
- 50% in office in Berlin
Gesundheits- & Fitnessangebote
- Healthcare
Sonstige Vorteile
- Dental support
- Interview accommodations
Mentale Gesundheitsförderung
- Mental health support
Familienfreundlichkeit
- Parental planning resources
Betriebliche Altersvorsorge
- Retirement savings options
Mehr Urlaubstage
- Generous paid time off
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Dandy erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
Dandy
Branche
Healthcare
Beschreibung
Dandy is transforming the dental industry by simplifying and modernizing dental practices through technology, building the operating system for dental offices globally.
Noch nicht perfekt?
- Dandy
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