GetYourGuide
Lead Product Manager, B2C(m/w/x)
Vollzeitmit HomeofficeSenior
Berlin
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GEGetYourGuide
Care B2C Escalations Manager(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Leading a team of specialists resolving B2C travel escalations, driving AI solution adoption at a global travel experience platform. Leadership of 10+ member teams and Operations track record in marketplace environments required. Annual personal growth budget, 30 days work-from-anywhere.
Anforderungen
- Experienced people management
- Leadership of 10+ member teams
- Proven track record in Operations
- Experience in high-performance, marketplace, or platform-based environments (ideally)
- Proactive self-starting ability
- Excellent business acumen
- Strategic direction setting
- Priority definition across in-house/vendor teams
- Proficiency in operations development, implementation, optimization
- Experience in fast-scaling environments
- Application of AI and automation initiatives
- Experience with data sets
- Ability to develop direct reports
- Supportive, performance-focused leadership style
- Cross-team project management
- Effective stakeholder collaboration
- Flexibility and resilience
- Guidance of teams through organizational/process changes
- Thriving in dynamic environments
- Adaptability to evolving business needs/priorities
- Excellent communication and presentation skills
- Stakeholder influence
- Clear articulation of priorities and outcomes
- Analytical and data-driven mindset
- Familiarity with analytical tools
- High curiosity level
- Proactive issue detection
- Raw data leveraging for problem-solving
- Eagerness to learn
- Awareness of industry trends and emerging technologies
- Critical thinking and problem-solving track record
- Experience in e-commerce and B2C operations (highly desirable)
Aufgaben
- Lead and develop a team of specialists.
- Foster a culture of performance and growth.
- Champion an environment for team success.
- Drive AI solution adoption and implementation.
- Ensure ethical use and transparency of AI.
- Promote continuous AI upskilling.
- Manage cross-functional projects.
- Proactively identify and address risks.
- Own and deliver high-impact projects.
- Drive team growth and innovation.
- Contribute to customer-facing strategy.
- Ensure strategy aligns with organizational goals.
- Drive continuous operational improvements.
- Initiate and contribute to workflow projects.
- Establish and refine scalable, automated workflows.
- Define, track, and report on key metrics.
- Use data insights to build customer trust.
- Leverage automation and data insights.
- Improve support efficiency, coverage, and quality.
- Advance an AI-first, customer-centric approach.
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI
- Google Sheets
- Looker
Benefits
Flexibles Arbeiten
- Hybrid work approach
Sonstige Zulagen
- Annual personal growth budget
Mentoring & Coaching
- Mentorship programs
Weiterbildungsangebote
- Continuous learning and development
- Language reimbursement program
Workation & Sabbatical
- Work from anywhere (30 days/year)
Team Events & Ausflüge
- Quarterly team events
- Yearly company-wide events
Öffi Tickets
- Monthly transportation budget
Gesundheits- & Fitnessangebote
- Monthly fitness budget
- Health and wellness benefits
Mitarbeiterrabatte
- GetYourGuide activity discounts
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens GetYourGuide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Noch nicht perfekt?
- GetYourGuide
Senior Team Lead, Business Operations & Strategy(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - GetYourGuide
Head of Payments(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - HRS Group
Customer Experience Manager PAY(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - GetYourGuide
Principal Model Operations Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin
GEGetYourGuide
Care B2C Escalations Manager(m/w/x)
Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Leading a team of specialists resolving B2C travel escalations, driving AI solution adoption at a global travel experience platform. Leadership of 10+ member teams and Operations track record in marketplace environments required. Annual personal growth budget, 30 days work-from-anywhere.
Anforderungen
- Experienced people management
- Leadership of 10+ member teams
- Proven track record in Operations
- Experience in high-performance, marketplace, or platform-based environments (ideally)
- Proactive self-starting ability
- Excellent business acumen
- Strategic direction setting
- Priority definition across in-house/vendor teams
- Proficiency in operations development, implementation, optimization
- Experience in fast-scaling environments
- Application of AI and automation initiatives
- Experience with data sets
- Ability to develop direct reports
- Supportive, performance-focused leadership style
- Cross-team project management
- Effective stakeholder collaboration
- Flexibility and resilience
- Guidance of teams through organizational/process changes
- Thriving in dynamic environments
- Adaptability to evolving business needs/priorities
- Excellent communication and presentation skills
- Stakeholder influence
- Clear articulation of priorities and outcomes
- Analytical and data-driven mindset
- Familiarity with analytical tools
- High curiosity level
- Proactive issue detection
- Raw data leveraging for problem-solving
- Eagerness to learn
- Awareness of industry trends and emerging technologies
- Critical thinking and problem-solving track record
- Experience in e-commerce and B2C operations (highly desirable)
Aufgaben
- Lead and develop a team of specialists.
- Foster a culture of performance and growth.
- Champion an environment for team success.
- Drive AI solution adoption and implementation.
- Ensure ethical use and transparency of AI.
- Promote continuous AI upskilling.
- Manage cross-functional projects.
- Proactively identify and address risks.
- Own and deliver high-impact projects.
- Drive team growth and innovation.
- Contribute to customer-facing strategy.
- Ensure strategy aligns with organizational goals.
- Drive continuous operational improvements.
- Initiate and contribute to workflow projects.
- Establish and refine scalable, automated workflows.
- Define, track, and report on key metrics.
- Use data insights to build customer trust.
- Leverage automation and data insights.
- Improve support efficiency, coverage, and quality.
- Advance an AI-first, customer-centric approach.
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – verhandlungssicher
Tools & Technologien
- AI
- Google Sheets
- Looker
Benefits
Flexibles Arbeiten
- Hybrid work approach
Sonstige Zulagen
- Annual personal growth budget
Mentoring & Coaching
- Mentorship programs
Weiterbildungsangebote
- Continuous learning and development
- Language reimbursement program
Workation & Sabbatical
- Work from anywhere (30 days/year)
Team Events & Ausflüge
- Quarterly team events
- Yearly company-wide events
Öffi Tickets
- Monthly transportation budget
Gesundheits- & Fitnessangebote
- Monthly fitness budget
- Health and wellness benefits
Mitarbeiterrabatte
- GetYourGuide activity discounts
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens GetYourGuide erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Über das Unternehmen
GetYourGuide
Branche
Tourism
Beschreibung
GetYourGuide is the globally leading marketplace for unforgettable travel experiences, helping travelers discover the best things to do.
Noch nicht perfekt?
- GetYourGuide
Lead Product Manager, B2C(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - GetYourGuide
Senior Team Lead, Business Operations & Strategy(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - GetYourGuide
Head of Payments(m/w/x)
Vollzeitmit HomeofficeSeniorBerlin - HRS Group
Customer Experience Manager PAY(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin - GetYourGuide
Principal Model Operations Specialist(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenBerlin