Assistant(e) Commercial & Recouvrement(m/w/x)

Beschreibung

You will drive the company's financial health by managing collections and client satisfaction. Your day-to-day involves balancing rigorous file compliance with proactive communication to resolve disputes.

Anforderungen

• •Connaissance des processus de recouvrement
• •Maîtrise d’Excel, Word et Outlook
• •Maîtrise d’un ERP ou CRM
• •Maîtrise de Baan et JDE
• •Aisance rédactionnelle
• •Rigueur documentaire et sens du contrôle
• •Sens du service client
• •Diplomatie, assertivité et résistance
• •Organisation, autonomie et fiabilité
• •Esprit d’équipe et communication transversale
• •Gestion du stress et des priorités

Aufgaben

• •Monitor client accounts and identify unpaid invoices
• •Conduct payment reminders via phone, email, and mail
• •Establish and track client payment plans
• •Collaborate with headquarters on sensitive financial files
• •Prepare documentation for formal litigation procedures
• •Report on aging balances, disputes, and DSO indicators
• •Analyze client feedback and draft formal responses
• •Coordinate with internal teams to investigate complaints
• •Contribute to continuous customer experience improvements
• •Document all interactions in dedicated management tools
• •Verify completeness and compliance of booking files
• •Control documentation to ensure accurate billing
• •Interact with operational teams to meet deadlines
• •Transmit reliable financial data to the finance department
• •Support financial closings and anomaly analysis
• •Communicate risks related to collections and disputes
• •Manage the switchboard and phone calls occasionally
• •Enter technician hours during staff absences

Tools & Technologien