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Account Manager(m/w/x)
Proactive consulting for German-speaking customers, analyzing platform usage and deriving solutions for a SaaS platform. In-depth customer management and business understanding required. Direct impact on company success.
Anforderungen
- In-depth customer management and business understanding
- Building and maintaining customer relationships
- Proactive consulting and support skills
- Up-selling and cross-selling skills
- Effective stakeholder management and communication
- Customer inquiry handling and problem-solving
- Willingness to deepen software expertise
- Objectivity and empathy in conflict management
- KPI monitoring and customer satisfaction focus
- Ability to provide customer-driven feedback
- Experience in Customer Success or Account Management
- Understanding of Subscription Management processes
- Excellent German and English communication skills
- Strong interpersonal skills with decision-makers
- Analytical, solution-oriented mindset and self-initiative
- Independent and structural account management
- Hands-on mentality and active problem-solving
- Strong customer focus and prioritization
Aufgaben
- Manage German-speaking customers as their central contact
- Analyze business requirements and technical details
- Proactively derive targeted solutions for customer needs
- Foster long-term relationships between customers and internal teams
- Conduct regular business reviews to analyze platform usage
- Provide recommendations to optimize SaaS platform performance
- Identify and advise on up-selling and cross-selling opportunities
- Manage internal and external stakeholder communication
- Resolve customer inquiries and technical problems quickly
- Develop in-depth expertise in the company's software
- Handle challenging conversations with an objective, empathetic approach
- Monitor KPIs to ensure long-term customer retention
- Share customer feedback with the product team for improvements
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Matura
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- SaaS
Benefits
Startup-Atmosphäre
- Dynamic and growing company
Lockere Unternehmenskultur
- Room for creativity
- Motivated team
- Open and appreciative culture
Sinnstiftende Arbeit
- Direct impact on success
Weiterbildungsangebote
- Professional and personal development
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Account Manager(m/w/x)
Proactive consulting for German-speaking customers, analyzing platform usage and deriving solutions for a SaaS platform. In-depth customer management and business understanding required. Direct impact on company success.
Anforderungen
- In-depth customer management and business understanding
- Building and maintaining customer relationships
- Proactive consulting and support skills
- Up-selling and cross-selling skills
- Effective stakeholder management and communication
- Customer inquiry handling and problem-solving
- Willingness to deepen software expertise
- Objectivity and empathy in conflict management
- KPI monitoring and customer satisfaction focus
- Ability to provide customer-driven feedback
- Experience in Customer Success or Account Management
- Understanding of Subscription Management processes
- Excellent German and English communication skills
- Strong interpersonal skills with decision-makers
- Analytical, solution-oriented mindset and self-initiative
- Independent and structural account management
- Hands-on mentality and active problem-solving
- Strong customer focus and prioritization
Aufgaben
- Manage German-speaking customers as their central contact
- Analyze business requirements and technical details
- Proactively derive targeted solutions for customer needs
- Foster long-term relationships between customers and internal teams
- Conduct regular business reviews to analyze platform usage
- Provide recommendations to optimize SaaS platform performance
- Identify and advise on up-selling and cross-selling opportunities
- Manage internal and external stakeholder communication
- Resolve customer inquiries and technical problems quickly
- Develop in-depth expertise in the company's software
- Handle challenging conversations with an objective, empathetic approach
- Monitor KPIs to ensure long-term customer retention
- Share customer feedback with the product team for improvements
Berufserfahrung
- ca. 1 - 4 Jahre
Ausbildung
- Matura
Sprachen
- Deutsch – verhandlungssicher
- Englisch – verhandlungssicher
Tools & Technologien
- SaaS
Benefits
Startup-Atmosphäre
- Dynamic and growing company
Lockere Unternehmenskultur
- Room for creativity
- Motivated team
- Open and appreciative culture
Sinnstiftende Arbeit
- Direct impact on success
Weiterbildungsangebote
- Professional and personal development
Über das Unternehmen
Frisbii
Branche
Sales
Beschreibung
Frisbii is a dynamic, growing company with plenty of room for creativity and a motivated team with an open, appreciative company culture.
Noch nicht perfekt?
- connexta Group Services GmbH
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Sales Manager Solution Software(m/w/x)
Vollzeitmit HomeofficeKeine AngabeKempten (Allgäu) - DACHSER
Consultant Dachser Platform Product Success & Solutions(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenKempten (Allgäu) - Champignon-Hofmeister Familienunternehmen
Nationaler Key Account Manager(m/w/x)
Vollzeitmit HomeofficeBerufserfahrenLauben - Paul Hartmann AG
Account Manager Klinik(m/w/x)
Vollzeitmit HomeofficeJuniorKempten (Allgäu), Ravensburg, Ulm, Heidenheim an der Brenz, Göppingen