Nexthink
Senior Product Designer(m/w/x)
Vollzeitmit HomeofficeSenior
Lausanne
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NENexthink
(Senior) Product Manager, Endpoint(m/w/x)
Lausanne
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Driving endpoint troubleshooting roadmap for digital employee experience software. 3+ years Product Manager experience in product-led companies required. Unlimited vacation, 25 holidays, fitness center access.
Anforderungen
- Master's degree in computer science, engineering, or equivalent practical experience
- 3+ years Product Manager experience in product-led company
- Understanding of complex technical systems
- Close collaboration with engineering teams
- Focus on customer value and outcomes
- Understanding of platform architecture
- Understanding of APIs
- Understanding of integrations
- Understanding of backend systems
- Understanding of endpoint-related technical concepts
- Understanding of data collection
- Understanding of data quality
- Understanding of data structure
- Understanding of how data supports troubleshooting
- Understanding of how data supports product capabilities
- Interest in AI-driven product experiences
- Familiarity with AI application in troubleshooting
- Familiarity with AI application in data-driven workflows
- Familiarity with AI application in product capabilities
- Good judgment on AI value creation
- Critical thinking on emerging AI methods
- Ability to improve user experience with AI
- Ability to improve automation with AI
- Ability to improve product effectiveness with AI
- Operate effectively in fast-paced environment
- Handle changing priorities
- Make clear trade-offs
- Make disciplined choices about what not to build
- Professional-level English, spoken and written
- Experience with endpoint technologies
- Experience with device troubleshooting
- Experience with observability-related products
- Experience with L3 support
- Experience with root cause analysis
- Experience with incident resolution workflows
- Working knowledge of ITSM tools
- Working knowledge of ITSM practices
- Working knowledge of ServiceNow
- Working knowledge of BMC Remedy
- Exposure to customer-facing roles
- Exposure to support roles
- Exposure to pre-sales roles
- Exposure to post-sales roles
- Exposure to customer success roles
Aufgaben
- Define and drive endpoint troubleshooting roadmap
- Align roadmap with customer needs and business priorities
- Lead delivery of improved endpoint issue detection and resolution
- Translate complex technical topics into clear product requirements
- Collaborate with engineering, architecture, and design teams
- Build reliable, scalable, and intuitive solutions
- Dive deep into endpoint-related technical subjects
- Support product decisions with API, integration, and data flow knowledge
- Identify AI opportunities to enhance troubleshooting effectiveness
- Partner with support and customer-facing teams to understand pain points
- Convert pain points into product opportunities
- Define and track metrics for adoption and product impact
Berufserfahrung
- 3 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – fortgeschritten
Tools & Technologien
- ServiceNow
- BMC Remedy
Benefits
Mehr Urlaubstage
- Unlimited vacation
Gemeinnützige Ausrichtung
- 3 company-paid volunteer days
Gesundheits- & Fitnessangebote
- Free access to fitness centre
Öffi Tickets
- Half-fare travel card reimbursement
Sonstige Zulagen
- 50% French classes reimbursement
- Relocation package
Snacks & Getränke
- Fresh fruit, cookies, and soft drinks
Team Events & Ausflüge
- Company and team events
Boni & Prämien
- Referral bonuses
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Nexthink erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
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(Senior) Product Manager, Endpoint(m/w/x)
Lausanne
Vollzeitmit HomeofficeBerufserfahren
AI/ML
Nejo KI-Zusammenfassung
Driving endpoint troubleshooting roadmap for digital employee experience software. 3+ years Product Manager experience in product-led companies required. Unlimited vacation, 25 holidays, fitness center access.
Anforderungen
- Master's degree in computer science, engineering, or equivalent practical experience
- 3+ years Product Manager experience in product-led company
- Understanding of complex technical systems
- Close collaboration with engineering teams
- Focus on customer value and outcomes
- Understanding of platform architecture
- Understanding of APIs
- Understanding of integrations
- Understanding of backend systems
- Understanding of endpoint-related technical concepts
- Understanding of data collection
- Understanding of data quality
- Understanding of data structure
- Understanding of how data supports troubleshooting
- Understanding of how data supports product capabilities
- Interest in AI-driven product experiences
- Familiarity with AI application in troubleshooting
- Familiarity with AI application in data-driven workflows
- Familiarity with AI application in product capabilities
- Good judgment on AI value creation
- Critical thinking on emerging AI methods
- Ability to improve user experience with AI
- Ability to improve automation with AI
- Ability to improve product effectiveness with AI
- Operate effectively in fast-paced environment
- Handle changing priorities
- Make clear trade-offs
- Make disciplined choices about what not to build
- Professional-level English, spoken and written
- Experience with endpoint technologies
- Experience with device troubleshooting
- Experience with observability-related products
- Experience with L3 support
- Experience with root cause analysis
- Experience with incident resolution workflows
- Working knowledge of ITSM tools
- Working knowledge of ITSM practices
- Working knowledge of ServiceNow
- Working knowledge of BMC Remedy
- Exposure to customer-facing roles
- Exposure to support roles
- Exposure to pre-sales roles
- Exposure to post-sales roles
- Exposure to customer success roles
Aufgaben
- Define and drive endpoint troubleshooting roadmap
- Align roadmap with customer needs and business priorities
- Lead delivery of improved endpoint issue detection and resolution
- Translate complex technical topics into clear product requirements
- Collaborate with engineering, architecture, and design teams
- Build reliable, scalable, and intuitive solutions
- Dive deep into endpoint-related technical subjects
- Support product decisions with API, integration, and data flow knowledge
- Identify AI opportunities to enhance troubleshooting effectiveness
- Partner with support and customer-facing teams to understand pain points
- Convert pain points into product opportunities
- Define and track metrics for adoption and product impact
Berufserfahrung
- 3 Jahre
Ausbildung
- Master-Abschluss
Sprachen
- Englisch – fortgeschritten
Tools & Technologien
- ServiceNow
- BMC Remedy
Benefits
Mehr Urlaubstage
- Unlimited vacation
Gemeinnützige Ausrichtung
- 3 company-paid volunteer days
Gesundheits- & Fitnessangebote
- Free access to fitness centre
Öffi Tickets
- Half-fare travel card reimbursement
Sonstige Zulagen
- 50% French classes reimbursement
- Relocation package
Snacks & Getränke
- Fresh fruit, cookies, and soft drinks
Team Events & Ausflüge
- Company and team events
Boni & Prämien
- Referral bonuses
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens Nexthink erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
Nexthink
Branche
IT
Beschreibung
Nexthink is a leader in digital employee experience management software, providing IT leaders with insights to optimize employee experiences.
Noch nicht perfekt?
- Nexthink
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