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GEgetolo GmbH

.AI & Automation Engineer(m/w/x)

Berlin
Vollzeitmit HomeofficeBerufserfahren
AI/ML

Building and shipping end-to-end AI and automation solutions for InsurTech brands. 3+ years in automation, integration, or RevOps experience required. 28 vacation days, holidays on Dec 24th/31st, subsidized bike/transit.

Anforderungen

  • Bachelor's or Master's degree or equivalent practical experience
  • 3+ years in automation, business systems/RevOps, integration, or comparable technical role
  • Building and shipping production automations end to end
  • Interest in AI and drive to develop expertise
  • Proficiency with workflow automation tools, APIs, and webhooks
  • Enthusiasm for AI and fast self-learner
  • Experience with self-hosted or cloud-based AI models (LLMs) is a plus
  • Comfortable working with data and collaborating with data analysts
  • Basic SQL knowledge is a plus
  • Experience with Zendesk is a strong plus
  • Experience with Atlassian suite (Jira, Confluence) is a strong plus
  • High degree of ownership
  • Excellent communication and stakeholder management
  • Translating between technical and operational teams
  • Fluent in English
  • Fluent in German

Aufgaben

  • Design and build automations and AI solutions
  • Maintain and improve existing automations
  • Increase operational efficiency and reduce costs
  • Enhance customer experience across core domains
  • Translate automation and AI roadmap into practical solutions
  • Work with Product & Engineering on claims automation
  • Collaborate with various departments for high-impact automations
  • Design and maintain end-to-end AI workflows
  • Implement AI use cases like classification and summarization
  • Ensure reliability of automations with monitoring and error handling
  • Configure and optimize Zendesk for operational needs
  • Reduce manual effort and response times in Zendesk
  • Implement AI-assisted triage and response drafting
  • Maintain high customer satisfaction through automation
  • Identify and deliver operational improvements with P&E
  • Build automations around the claims process
  • Automate internal workflows to remove manual tasks
  • Develop automated interfaces between Operations and other departments
  • Document and standardize automated processes
  • Measure automation impact against KPIs
  • Analyze performance with data analysts
  • Report on automation performance and ROI
  • Ensure solutions meet GDPR and internal requirements
  • Manage work within Atlassian suite (Jira, Confluence)
  • Advocate for automation and AI within Operations
  • Share knowledge and document solutions for team growth

Berufserfahrung

  • 3 Jahre

Ausbildung

  • Bachelor-AbschlussODER
  • Master-Abschluss

Sprachen

  • Englischfließend
  • Deutschfließend

Tools & Technologien

  • n8n
  • APIs
  • webhooks
  • SQL
  • Zendesk
  • Jira
  • Confluence
  • AI
  • LLMs

Benefits

Mehr Urlaubstage

  • Holidays on Dec 24th and 31st

Firmenfahrrad

  • Subsidized Swapfiets bike

Öffi Tickets

  • Subsidized BVG ticket
  • Subsidized Deutschlandticket

Flexibles Arbeiten

  • Hybrid work

Workation & Sabbatical

  • Work abroad in EU (up to 60 days)

Mentoring & Coaching

  • Free coaching sessions

Sonstige Vorteile

  • Product testing

Weiterbildungsangebote

  • Learning budget (from 750€/year)

Karriere- und Weiterentwicklung

  • Regular feedback

Team Events & Ausflüge

  • Summer and winter parties
  • Team events
  • Community days

Mitarbeiterrabatte

  • Corporate benefits platform discounts

Lockere Unternehmenskultur

  • Pet friendly office
Die Originalanzeige dieses Stellenangebotes in der aktuellsten Version findest du hier. Nejo hat diesen Job automatisch von der Website des Unternehmens getolo GmbH erfasst und die Informationen auf Nejo mit Hilfe von KI für dich aufbereitet. Trotz sorgfältiger Analyse können einzelne Informationen unvollständig oder ungenau sein. Bitte prüfe immer alle Angaben in der Originalanzeige! Inhalte und Urheberrechte der Originalanzeige liegen beim ausschreibenden Unternehmen.

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