Dein persönlicher KI-Karriere-Agent
.AI & Automation Engineer(m/w/x)
Building and shipping end-to-end AI and automation solutions for InsurTech brands. 3+ years in automation, integration, or RevOps experience required. 28 vacation days, holidays on Dec 24th/31st, subsidized bike/transit.
Anforderungen
- Bachelor's or Master's degree or equivalent practical experience
- 3+ years in automation, business systems/RevOps, integration, or comparable technical role
- Building and shipping production automations end to end
- Interest in AI and drive to develop expertise
- Proficiency with workflow automation tools, APIs, and webhooks
- Enthusiasm for AI and fast self-learner
- Experience with self-hosted or cloud-based AI models (LLMs) is a plus
- Comfortable working with data and collaborating with data analysts
- Basic SQL knowledge is a plus
- Experience with Zendesk is a strong plus
- Experience with Atlassian suite (Jira, Confluence) is a strong plus
- High degree of ownership
- Excellent communication and stakeholder management
- Translating between technical and operational teams
- Fluent in English
- Fluent in German
Aufgaben
- Design and build automations and AI solutions
- Maintain and improve existing automations
- Increase operational efficiency and reduce costs
- Enhance customer experience across core domains
- Translate automation and AI roadmap into practical solutions
- Work with Product & Engineering on claims automation
- Collaborate with various departments for high-impact automations
- Design and maintain end-to-end AI workflows
- Implement AI use cases like classification and summarization
- Ensure reliability of automations with monitoring and error handling
- Configure and optimize Zendesk for operational needs
- Reduce manual effort and response times in Zendesk
- Implement AI-assisted triage and response drafting
- Maintain high customer satisfaction through automation
- Identify and deliver operational improvements with P&E
- Build automations around the claims process
- Automate internal workflows to remove manual tasks
- Develop automated interfaces between Operations and other departments
- Document and standardize automated processes
- Measure automation impact against KPIs
- Analyze performance with data analysts
- Report on automation performance and ROI
- Ensure solutions meet GDPR and internal requirements
- Manage work within Atlassian suite (Jira, Confluence)
- Advocate for automation and AI within Operations
- Share knowledge and document solutions for team growth
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- n8n
- APIs
- webhooks
- SQL
- Zendesk
- Jira
- Confluence
- AI
- LLMs
Benefits
Mehr Urlaubstage
- Holidays on Dec 24th and 31st
Firmenfahrrad
- Subsidized Swapfiets bike
Öffi Tickets
- Subsidized BVG ticket
- Subsidized Deutschlandticket
Flexibles Arbeiten
- Hybrid work
Workation & Sabbatical
- Work abroad in EU (up to 60 days)
Mentoring & Coaching
- Free coaching sessions
Sonstige Vorteile
- Product testing
Weiterbildungsangebote
- Learning budget (from 750€/year)
Karriere- und Weiterentwicklung
- Regular feedback
Team Events & Ausflüge
- Summer and winter parties
- Team events
- Community days
Mitarbeiterrabatte
- Corporate benefits platform discounts
Lockere Unternehmenskultur
- Pet friendly office
Gefällt dir diese Stelle?
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.AI & Automation Engineer(m/w/x)
Building and shipping end-to-end AI and automation solutions for InsurTech brands. 3+ years in automation, integration, or RevOps experience required. 28 vacation days, holidays on Dec 24th/31st, subsidized bike/transit.
Anforderungen
- Bachelor's or Master's degree or equivalent practical experience
- 3+ years in automation, business systems/RevOps, integration, or comparable technical role
- Building and shipping production automations end to end
- Interest in AI and drive to develop expertise
- Proficiency with workflow automation tools, APIs, and webhooks
- Enthusiasm for AI and fast self-learner
- Experience with self-hosted or cloud-based AI models (LLMs) is a plus
- Comfortable working with data and collaborating with data analysts
- Basic SQL knowledge is a plus
- Experience with Zendesk is a strong plus
- Experience with Atlassian suite (Jira, Confluence) is a strong plus
- High degree of ownership
- Excellent communication and stakeholder management
- Translating between technical and operational teams
- Fluent in English
- Fluent in German
Aufgaben
- Design and build automations and AI solutions
- Maintain and improve existing automations
- Increase operational efficiency and reduce costs
- Enhance customer experience across core domains
- Translate automation and AI roadmap into practical solutions
- Work with Product & Engineering on claims automation
- Collaborate with various departments for high-impact automations
- Design and maintain end-to-end AI workflows
- Implement AI use cases like classification and summarization
- Ensure reliability of automations with monitoring and error handling
- Configure and optimize Zendesk for operational needs
- Reduce manual effort and response times in Zendesk
- Implement AI-assisted triage and response drafting
- Maintain high customer satisfaction through automation
- Identify and deliver operational improvements with P&E
- Build automations around the claims process
- Automate internal workflows to remove manual tasks
- Develop automated interfaces between Operations and other departments
- Document and standardize automated processes
- Measure automation impact against KPIs
- Analyze performance with data analysts
- Report on automation performance and ROI
- Ensure solutions meet GDPR and internal requirements
- Manage work within Atlassian suite (Jira, Confluence)
- Advocate for automation and AI within Operations
- Share knowledge and document solutions for team growth
Berufserfahrung
- 3 Jahre
Ausbildung
- Bachelor-AbschlussODER
- Master-Abschluss
Sprachen
- Englisch – fließend
- Deutsch – fließend
Tools & Technologien
- n8n
- APIs
- webhooks
- SQL
- Zendesk
- Jira
- Confluence
- AI
- LLMs
Benefits
Mehr Urlaubstage
- Holidays on Dec 24th and 31st
Firmenfahrrad
- Subsidized Swapfiets bike
Öffi Tickets
- Subsidized BVG ticket
- Subsidized Deutschlandticket
Flexibles Arbeiten
- Hybrid work
Workation & Sabbatical
- Work abroad in EU (up to 60 days)
Mentoring & Coaching
- Free coaching sessions
Sonstige Vorteile
- Product testing
Weiterbildungsangebote
- Learning budget (from 750€/year)
Karriere- und Weiterentwicklung
- Regular feedback
Team Events & Ausflüge
- Summer and winter parties
- Team events
- Community days
Mitarbeiterrabatte
- Corporate benefits platform discounts
Lockere Unternehmenskultur
- Pet friendly office
Gefällt dir diese Stelle?
BetaDein Career Agent findet täglich ähnliche Jobs für dich.
Über das Unternehmen
getolo GmbH
Branche
Insurance
Beschreibung
Die getolo GmbH ist ein InsurTech, das Zusatztarife in den Bereichen Zahn, Tier und Kranken anbietet. Unter den Marken dentolo, petolo und vitolo betreut das Unternehmen über 200.000 Kund:innen und bietet digitalen Schutz an.
Noch nicht perfekt?
- Berlin Bytes
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